Business Automation
Review and reputation workflows
Planned: honest review requests to every customer, organized feedback, and early alerts about problems.
Happy customers rarely leave reviews, and issues surface late.
Honest review requests, organised feedback, and alerts about problems.
To be confirmed
No fabricated reviews, no review gating, no guaranteed ratings.
Overview
How it is designed to work
Most happy customers mean to leave a review and never get around to it. Unhappy ones sometimes say nothing until the review is already posted. This planned service is designed to help with both, honestly.
Review and reputation workflows are not available yet. When the service launches, it would send fair, consistent review requests to customers after a job, organize the feedback that comes back, and alert you to problems so you can respond. It would never fabricate reviews, filter who gets asked, offer rewards for positive ratings, or promise a particular star rating. There's no launch date to share. If you're interested, you can tell us at sales@vyybe.co.
What it looks like
A walkthrough of the intended experience
For example, here's how the workflow is designed to look for an illustrative plumbing business once the service is available.
A job is marked complete
When a job is closed in the tool you use, the workflow would note that the customer is due a review request.
Every eligible customer is asked
Each customer would get the same neutral request, by email or by text only if they've agreed to texts. The request would link to the review platform and would not ask how happy they are first.
One gentle reminder
If there's no response, one reminder could go out after an agreed gap. Opt-outs and STOP replies would end further requests.
New reviews are collected
Reviews posted on connected platforms would be gathered into one view so you don't have to check each site.
Problems are flagged
Low ratings or reviews that mention a complaint would trigger an alert to you, so you can follow up with the customer directly.
You write the replies
Suggested reply drafts could be prepared, but you would review, edit, and post any public response yourself.
What it does
What it is designed to do
Consistent review requests
Is designed to ask every eligible customer the same way, not just the ones expected to be happy.
Channel and consent rules
Would send by email or text based on what each customer has agreed to, with opt-out handling built in.
Platform-aware links
Would point customers to the platforms you choose, following each platform's rules for requesting reviews.
Review collection
Would gather new reviews from connected platforms into one place where the platform allows it.
Problem alerts
Would notify you when a review or private feedback suggests something went wrong.
Reply drafts
Could prepare draft responses for you to edit and approve before anything is posted.
Simple reporting
Would show requests sent, reviews received, and open issues, without inventing trends.
What it can do for you
Why it can help
More customers get asked
Requests that depend on someone remembering often don't happen. A consistent process would make sure each eligible customer is asked.
Earlier warning
Alerts would help you hear about a problem sooner and respond while it can still be fixed.
Less site-hopping
Reviews from several platforms would be visible in one place.
A clean record
Because requests would follow platform rules and ask everyone fairly, your reviews would reflect real customers. No result or rating is guaranteed.
Who it's for
Is this a good fit?
- Local service businesses that finish jobs regularly and rely on reviews to win new work
- Owners who want to ask for reviews consistently but don't have time to do it by hand
- Teams that want to hear about unhappy customers before it becomes a public problem
- Probably not the right fit if you're looking for guaranteed star ratings, review filtering, or ways to remove legitimate negative reviews
How we work
From first conversation to a working setup
Register interest
Since this service is planned, the first step is letting us know you're interested at sales@vyybe.co. We'll follow up when we can scope it.
Discovery
We'd look at how jobs are closed today, which platforms matter to you, and what consent you have for email and text.
Scoping
We'd agree request timing, wording, channels, alert rules, and who handles replies. Scope and price would be confirmed in writing.
Setup and review
We'd connect to your job or CRM tool, set up requests and alerts, and have you approve all message wording before launch.
Launch and check-ins
We'd switch it on, check that opt-outs and platform rules are being followed, and adjust as needed.
Scope
What's included, and what isn't
Typical scope. Exactly what's included is confirmed in writing for each project.
Typically included
- Automated review requests sent to every eligible customer
- One reminder with opt-out and STOP handling
- Collection of reviews from connected platforms where permitted
- Problem alerts based on agreed rules
- Draft replies for you to approve
- Scope would be confirmed in writing when the service launches
Not included
- Writing, buying, or posting reviews of any kind
- Review gating, meaning asking only customers expected to be happy, or screening before the review link
- Incentives, discounts, or rewards in exchange for reviews
- Removing or suppressing legitimate negative reviews
- Any guaranteed rating, review count, or ranking
What you'll provide
- Access to the tool where jobs are marked complete, or another reliable trigger
- The review platforms you want to use and access to your business profiles
- Records of which customers have agreed to texts
- Approval of request and reminder wording
- A person who will read alerts and handle public replies
Safeguards
Controls built in
- No fabricated reviews and no reviews written on anyone's behalf
- No review gating: every eligible customer would receive the same request
- No incentives offered for reviews, positive or otherwise
- Each platform's rules for requesting reviews would be followed
- Texts only to customers who have consented, with STOP honored; emails include a way to opt out
- Public replies are posted by you, not automatically
FAQ
Questions owners ask
Is this available now?
No. Review and reputation workflows are planned and not available yet. We're not giving a launch date. If you want to hear when we can scope it, email sales@vyybe.co.
Could it only ask our happy customers?
No. Asking only customers you expect to be positive is called review gating, and it misleads people reading your reviews and breaks many platforms' rules. The service is designed to ask every eligible customer the same way.
Can we offer a discount for leaving a review?
Not through this service. Offering incentives for reviews, especially positive ones, can mislead customers and break platform rules. We'd keep requests simple and neutral.
Will this improve our rating?
We can't promise that. The service is designed to make asking consistent and to flag problems early. Your rating depends on your customers' real experiences.
What happens with a bad review?
You'd get an alert so you can contact the customer and respond. A draft reply could be prepared, but you would decide what gets posted publicly.
Related
Often paired with
Lead and estimate follow-up
Timely, owner-approved follow-up for inquiries and estimates, built around consent and opt-out.
Read more Discovery inquiryCRM setup and workflow automation
One organized pipeline for leads, customers, and tasks, connected to the tools you already use.
Read more PlannedCustomer reactivation
Planned: careful, consent-aware campaigns to reconnect with past customers who'd want to hear from you.
Read moreInterested when it launches?
Leave your details and we will let you know when it is ready. No commitment.