AI Assistants
Website chat and lead qualification
A planned website assistant that would answer approved questions, capture inquiries, and offer a clear next step.
Visitors leave with unanswered questions.
Approved answers, inquiry capture, and a clear next step.
To be confirmed
Hands off to a person and stays within approved answers.
Overview
How it is designed to work
This service is planned and not available yet. It's designed for businesses whose visitors leave with questions nobody answered. When it launches, a chat assistant on your website would answer common questions from content you've approved, collect the details you need from new inquiries, and hand off to a person when that's the better option.
The assistant would be honest about what it is. It would say it's an AI if asked, never claim to be a person, and stay inside the answers you've signed off on. Vyybe has built a similar chat assistant for its own website, designed to answer from our site content and never quote prices. That experience shapes how this service is designed.
What it looks like
A walkthrough of the intended experience
For example, here's how the assistant could work for a plumbing business once the service launches. This is an illustration, not a real client.
A visitor opens the chat at 9 p.m.
A homeowner lands on the site after noticing a slow drain. They open the chat and ask whether the business handles drain cleaning in their town.
It answers from approved content
The assistant confirms drain cleaning is a listed service and that their town is inside the service area. It doesn't promise a time or quote a price.
It asks a few qualifying questions
It asks what's happening, how urgent it feels, and the best way to reach them. The questions are ones you chose, so your team gets what it needs to follow up.
It captures the inquiry
The visitor leaves a name, phone number, and email. The assistant explains the team will be in touch during business hours and that any price is confirmed by the team.
It flags what needs a person
If the visitor had described water pouring through a ceiling, the assistant would follow your urgent rules and show your phone number for an immediate call.
Your team picks it up in the morning
The inquiry arrives with the chat transcript and the visitor's answers. Someone calls back already knowing the details.
What it does
What it is designed to do
Answers approved questions
It would answer from your services, hours, service area, and FAQs. Anything outside that would be routed to a person.
Qualifies inquiries
It would ask the short set of questions you choose, such as job type, location, and timing, so leads arrive with context.
Captures contact details
It would collect a name and a way to reach the visitor, and create an inquiry for your team.
Offers a clear next step
It would point visitors to the right action: leave details, call you, or use your contact form.
Hands off to a person
When a visitor asks for a human, has a complaint, or describes something urgent, it would pass them to your team or show how to reach you.
Respects your hours and area
It would know when you're open and where you work, and set expectations honestly about when someone will respond.
Keeps a transcript
Every conversation would be saved with the inquiry, so your team sees exactly what was asked and answered.
What it can do for you
Why it can help
Questions get answered at any hour
Visitors who arrive after hours could get approved answers instead of an empty contact page.
Better-prepared callbacks
Inquiries would arrive with the job type, location, and timing, so your first call is more useful.
Less back-and-forth
Common questions could be handled up front, leaving your team more time for real conversations.
Honest expectations
Visitors would know they're talking to an AI and when a person will follow up.
A clear view of what people ask
Transcripts would show which questions come up most, which can help you improve your website copy.
Who it's for
Is this a good fit?
- Businesses whose website gets visits outside office hours
- Service businesses that need a few key details before they can follow up
- Owners who answer the same pre-sale questions again and again
- Teams that want inquiries in one place with context attached
- Probably not the right fit if your site gets very little traffic, or if most inquiries need detailed technical advice before anything else
How we work
From first conversation to a working setup
Discovery
We'd look at your website, your most common questions, and what your team needs to know before following up.
Scoping in writing
We'd agree the approved answers, qualifying questions, hand-off rules, and where inquiries go. Scope and price are confirmed in writing before work starts.
Build and connect
We'd set up the chat on your site, load the approved content, and send inquiries to your email or the tools you already use where practical.
Review and test
You'd try the assistant yourself, including off-topic, price, and urgent questions, and approve how it responds.
Launch and refine
After launch, you'd review transcripts and we'd adjust answers and questions within the agreed scope.
Scope
What's included, and what isn't
Typical scope. Exactly what's included is confirmed in writing for each project.
Typically included
- Chat assistant on your website with clear AI disclosure
- Reviewed set of approved answers
- Short qualifying flow based on your questions
- Inquiry capture with transcript, sent to your team
- Hand-off and urgent-situation rules
- Exact scope is confirmed in writing after a short scoping conversation
Not included
- Quoting prices or making commitments, unless you approve specific wording
- Texting or emailing visitors for marketing without their consent
- Professional, legal, or medical advice
- A full website rebuild, which is a separate service
- Hosting, AI usage, and third-party tool costs, which may carry their own costs
What you'll provide
- Your services, hours, service area, and common questions with approved answers
- The qualifying questions you want asked, and which are required
- Where inquiries should go and who handles them
- Your rules for urgent situations and how visitors should reach you
- Any approved wording for price questions, or a decision that prices aren't discussed
- Access to your website, or to whoever manages it
Safeguards
Controls built in
- The assistant says it's an AI if asked and never claims to be a person
- It stays within approved answers and says when it doesn't know
- Visitors can ask for a person, and urgent situations follow your rules
- Contact details are collected openly, and messages are only sent with the right consent
- Transcripts are kept so you can review and correct answers
- You approve the answer set before launch and any later changes
FAQ
Questions owners ask
Is website chat available now?
Not yet. This service is planned. Tell us what you have in mind and we'll be honest about timing. We don't give launch dates.
What happens if a visitor asks something it doesn't know?
It would say it isn't sure and offer to collect their details so a person can answer. It's designed not to guess.
Will it quote prices?
Not unless you approve the exact wording. By default it explains that pricing is confirmed by your team.
Does it replace my contact form?
No. It would sit alongside your form and phone number as another way to reach you. Some visitors will always prefer a form or a call.
Where do the inquiries go?
Usually to your email, with the transcript attached. Connecting to a CRM or other tool may be possible and would be agreed during scoping.
Related
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Read more Discovery inquiryLead and estimate follow-up
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Read moreInterested when it launches?
Leave your details and we will let you know when it is ready. No commitment.